Contact Support
The Anton Payments support team is here to help you with account questions, payout issues, integration guidance, and anything else you need. Here are the ways you can reach us.
In-App Chat
The fastest way to get help is through the in-app chat available in the merchant portal at app.antonpayments.com. Click the chat icon in the bottom-right corner of any page to start a conversation with our support team. In-app chat is available during business hours and is the recommended channel for most questions.
Email Support
You can also reach us by email at [email protected]. Email is a good option for non-urgent inquiries, detailed technical questions, or when you need to share files or screenshots.
Urgent Production Issues
If you are experiencing an urgent issue affecting live payouts in production, include the following in your message to help us resolve it as quickly as possible:
Your merchant ID
The payout ID(s) affected (these start with
po_)A description of the issue and any error messages you received
The timestamp when the issue occurred (including timezone)
Providing these details upfront allows our team to investigate immediately without needing to ask follow-up questions.
What to Include in a Support Request
For any support request, including as much relevant detail as possible helps us resolve your issue faster. Here is a checklist of information to include:
Merchant ID — Your unique account identifier, found in Settings in the merchant portal.
Payout ID — If the issue relates to a specific payout, include the payout ID (e.g.,
po_abc123).Payee ID — If the issue relates to a specific payee, include the payee ID (e.g.,
pye_xyz789).Error message — The exact error message or error code you received, whether from the API response or the portal interface.
Timestamp — When the issue occurred, including your timezone. This helps us locate the relevant logs quickly.
Environment — Whether you are working in sandbox (
api.antonpayments.dev) or production (api.antonpayments.com).Steps to reproduce — If you can reproduce the issue, describe the steps so we can investigate on our end.
Response Time Expectations
We aim to respond to all support requests as quickly as possible. Here are our general response time targets:
In-app chat: Initial response within minutes during business hours.
Email: Initial response within one business day.
Urgent production issues: Prioritized for immediate investigation when flagged with the details listed above.
Response times may vary based on the complexity of the issue and current support volume. If your issue is time-sensitive, please indicate the urgency in your message.
Self-Service Resources
Before reaching out, you may find answers in our help center articles covering common topics such as payout statuses, API integration, fee structures, and corridor availability. Our API documentation is available at docs.antonpayments.com for technical reference.